Privacy Policy

Introduction

We respect your privacy and are committed to protecting the personal data you provide when using our website and services. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your personal data. We aim to keep this clear and easy to read.

Information We Collect

We collect information that helps us operate the site, manage accounts, deliver services, and comply with legal requirements. Types of information we may collect include:

• Account information: name, username, date of birth and other details you provide when you register.
• Identity and verification data: documents and details submitted where verification is required.
• Technical data: IP address, device identifiers, browser type, operating system, and other diagnostic data.
• Usage data: pages visited, time spent on the site, features used, and interaction records.
• Communications: messages between you and our support team and any preferences you state.
• Marketing preferences: consent and settings for receiving promotional messages.

How We Use Personal Data

We use personal data to operate the website, provide services, and meet legal obligations. Common uses include:

• Creating and managing your account and verifying your identity when required.
• Providing, improving and personalising our services and website experience.
• Communicating with you about your account, service updates, and support requests.
• Sending marketing communications where you have consented to receive them.
• Preventing and detecting fraud, abuse and other unlawful activity.
• Complying with legal and regulatory obligations.

Legal Bases for Processing (GDPR)

If you are covered by the EU General Data Protection Regulation (GDPR), we rely on the following legal bases:

• Performance of a contract: processing necessary to provide services you request.
• Legal obligation: processing required to comply with laws or regulatory requests.
• Legitimate interests: processing for fraud prevention, security, product improvement, and communicating essential service information, provided these interests do not override your rights.
• Consent: where you have freely given consent for marketing or other optional processing activities. You may withdraw consent at any time.

Account Registration and Verification

When you register an account, we collect the necessary information to create and manage that account. Verification may be required to protect accounts and meet legal obligations.

• We will ask for basic identity details during registration.
• If verification is required, we may request documents or additional information to confirm identity and account ownership.
• We use verification information only for the stated purpose and retain it in accordance with our retention policy.

Bonuses, Promotions and Loyalty

We may use your account and activity data to determine eligibility for promotions, offers and loyalty benefits.

• Promotional communications are sent only with your consent where required by law. You can opt out at any time.
• Records of promotions and loyalty activity are retained for administration and dispute resolution.

Third-Party Providers and Game Services

We use trusted third parties to deliver parts of our service, such as technical hosting, analytics, game content, and customer support. These providers may process personal data on our behalf.

• We disclose only the data necessary for a provider to perform their role.
• We require service providers to protect personal data and use it only for the purposes we specify.

Cookies and Technical Data

We and our partners use cookies and similar technologies to operate the site, remember your preferences, and analyse site usage.

• Essential cookies are necessary for the website to function.
• Functional and performance cookies help improve and personalise the site.
• You can manage cookie preferences through your browser or our cookie controls where available.

Security and Data Protection

We take steps to protect personal data against unauthorised access, loss, misuse or alteration. Measures include technical, organisational and administrative safeguards appropriate to the sensitivity of the data.

No security measure is completely infallible, but we continuously review and improve protection practices.

Sharing Personal Data

We may share personal data in limited circumstances, including:

• With service providers who perform functions on our behalf.
• With regulators, law enforcement or other authorities when required by law or to protect rights and safety.
• As part of corporate transactions such as a sale, merger or reorganisation, subject to appropriate protections for personal data.

International Transfers

Your data may be processed in countries outside your home jurisdiction. When we transfer personal data internationally, we apply safeguards to help ensure appropriate protection, such as contractual measures and other transfer mechanisms where required.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy and to meet legal, tax, and accounting obligations.

Retention periods vary by data type and purpose; we apply measures to delete or anonymise data when it is no longer required.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data. These commonly include the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of personal data where there is no lawful reason for us to keep it.
• Request restriction of processing in certain circumstances.
• Object to processing based on legitimate interests or direct marketing.
• Request portability of data you have provided to us in a commonly used, machine-readable format.

To exercise your rights, please contact us. We may ask for information to verify your identity before fulfilling requests. Where applicable, you also have the right to lodge a complaint with a supervisory authority.

Responsible Gambling and Support

We care about player welfare. We may use account and usage data to identify risky patterns and offer tools or interventions. Where available, you can access controls to manage your play.

If you need support, we will provide information about available help options and respond to requests relating to self-limits, time-outs, or self-exclusion where appropriate.

Children and Minors

Our services are intended for adults only. We do not knowingly collect personal data from minors. If we become aware that we have collected such data without parental consent, we will take steps to delete it.

Changes to this Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you through the website or by other appropriate means.

Contact

If you have questions, requests or concerns about this Privacy Policy or our data practices, please contact us.